The following document was created to provide training information and a general overview of the Disney Vacation Club timeshare points system for real estate agents in the timeshare resale industry . It contains information about the history of Disney's vacation ownership program, profiles of DVC resorts, point usage by owners, a history of maintenance fees, plus usage and reservation strategies for owners.
Disney Vacation Development, Inc. markets and operates the Disney Vacation Club, which is a points-based vacation
ownership and exchange system of timeshare resorts. The first DVC resort opened in late 1991 in Orlando, Florida.
Since that date, Disney Vacation Club has grown to become a respected leader in the vacation ownership industry- now
offering eleven DVC resorts throughout the United States and boasting more than 350,000 DVC owners! Ownerships are
a deeded interest in real estate, and each interest equates to a specific number of Disney Vacation Club points, which
are awarded each year on the first day of the anniversary month. These points are used as your vacation currency to
book reservations in any DVC resort. Each reservation will require a certain number of points as defined by the
published point charts.
Disney Vacation Club Management Corp provides property management services to all DVC resorts. At the date of
publish, DVC resorts located in Florida, South Carolina, California, and Hawaii and are marketed across the United
States, in the United Kingdom, and also in parts of Asia. All DVC related companies are wholly owned by the Walt Disney Company (stock ticker DIS). Other well known brands owned by Disney include Miramax Films, ABC television group,
ESPN, Pixar Animation Studios, Muppets Studios, Marvel Comics, and Hyperion Books. Disney is perhaps the most well
known brand in existence, and DVC has quickly become one of the fastest growing timeshare programs in the world!
Introduction to DVC Ownership, System Rules, and Usage Strategies:
As always, the First Rule of Timeshare is that ownership should never be considered a financial investment in real estate. Timeshare properties do not generally appreciate over time. Often, the only true gauge of timeshare value lies in the personal usage and enjoyment of the property.
Disney Vacation Club Ownership Types:
All DVC ownerships are a deeded interest in real estate, and each interest equates to a specific number of Disney Vacation Club points, which are awarded each year on the first day of the anniversary month . A percentage of ownerships at Disney's Aulani Resort are also being sold as a guaranteed fixed week and unit. For these fixed intervals at Aulani, the owner will have the right to use their deeded week and unit, or to exchange that usage week for the equivalent allotment of Disney Vacation Club points.
Disney Vacation Club is a Deeded Leasehold which Expires:
All Disney Vacation Club resorts have been established on either a ground lease, or as a term-for-years. This means that the timeshare ownerships have a specific expiration date, at which point the usage rights will revert back to Disney Vacation Development, Inc.
Disney Vacation Club Seasons:
The calendar year is divided by Disney into distinct season categories: Premier, Magic, Dream, Choice, and Adventure. The particular dates that fall within these seasons will vary depending on the resort, and some resort calendars will not include all five seasons. Some locations will have only four season designations.
These DVC season designations should not be confused with other terminology used by external usage systems such as RCI to denote demand values. For example, RCI considers Beach Club Villas to be red season usage all year long because of the traditional high exchange demand for the property- regardless of the calendar date or the specific Disney season in which a reservation will fall.
Disney Vacation Club Exchange Options:
There are different ways to exchange your Home Resort for another resort stay. Internal exchange for another DVC resort-. The easiest way is simply using your DVC points to make a reservation at another DVC resort. If you own multiple DVC contracts at different home resorts, your points may be combined as DVC Vacation Points for reservations made less than seven months in advance.
Internal exchange for a non-DVC resort:
To do this, your Home Resort Vacation Points are converted to Reservation Points, which are then used to reserve accommodations at non-DVC Resorts, except for accommodations available through the affiliated exchange company, which at this time is RCI.
Disney Vacation Club Reservation Points cannot be banked, borrowed, transferred or used to reserve accommodations through RCI or another third-party exchange system. Nor can they be used to reserve accommodations at DVC Resorts. Reservation Points must be used to reserve a non-DVC resort through the Central Reservations System. These points will expire at the end of the Use Year in which they are converted. This privilege does not transfer via a resale transaction, so the only way for a consumer to receive these benefits is to purchase a Disney Vacation Club interest directly from the developer at full developer price.
Owners may also use a third party exchange system such as RCI, or a smaller independent system such as SFX Resorts, Donitas, Dial an Exchange, Hawaii Timeshare Exchange, Timeshare Juice, and many others.
Disney Vacation Club Use Year:
A Use Year is a 12-month period beginning on the first day of a month. This is also sometimes referred to as the anniversary date. Each unit in a resort has a specific use year assigned to it. All ownership interests deeded from that unit will be assigned the same use year, which is shown on the purchase agreement and on the DVC Member Card. Because the Use Year is tied to the individual ownership interest, it cannot be changed.
Disney Vacation Club Reservation Windows:
Home Resort Priority Period: Owners may make reservations at their home resort up to eleven months in advance of their desired check in day by using their Home Resort Vacation Points.
Club Reservation Period:
Owners may make reservations at other DVC Resorts up to seven months in advance of their desired check in date. At this point, their points are no longer considered Home Resort Vacation Points, but rather are considered to be Club Points. During this period, all DVC owners will be able to request reservations at all DVC resorts.
Disney Vacation Club Special Season Reservations:
Because of very high demand at DVC Resorts during certain periods, Disney may establish a Special Season Preference List to try to ensure that all owners have an equal opportunity to make reservations. Owners are added to a Special Season Preference List on a first come/first served basis- but owners cannot be on a particular list more than once at a time. For these situations, Member Services may begin contacting owners from the Preference List up to fifteen months in advance of the high demand period. It is not unusual for an owner to be on a list for more
than a year, therefore additional reservation windows apply to these requests. Home resort owners may request to be placed on a Special Season Preference List up to thirteen months prior to their desired check-in date. DVC Owners may request to be placed on a Special Season List for a resort other than their home resort up to twelve months in advance of their desired check-in date.
If you are called from the list and offered a Special Season Reservation, and you choose to decline it your name will remain on the list for one additional year. If you decline a Special Season Reservation more than once, your name will be automatically removed from the list. If you call to have your name added again, it will be entered as a brand new request and placed at the bottom of the list. When you choose to accept a Special Season reservation, you name is removed from the list. Member Services can tell you if a Special Season list has been established for a resort.
Disney Vacation Club Fixed Week Reservations:
Exclusive to the Aulani Villas in Hawaii, Disney began selling a limited number of fixed week and fixed unit ownerships. These owners have the exclusive right to their deeded week and unit each year. If they choose not to use their deeded week, they have the option of converting the usage into an equivalent number of DVC points to be used for reservations throughout the Disney Vacation Club system.
Banking and Borrowing Disney Vacation Club Points:
DVC owners have the ability to move DVC points from one Use Year into an adjacent Use Year. If a member needs more points for a reservation, they may borrow points from the next succeeding Use Year to secure their desired reservation. If a member does not plan on using all of their current use year allotment, they can save these points by banking them into the next usage year. In order to Bank points, the member must make the request during the first eight calendar months of their use year. In other words, for a member with a February anniversary- the banking request must be made by the end of September. Any or all of a members annual point allotment may be banked. Once banked, the points cannot be returned to the original use year. However, there is a strategy that is commonly used if a member has banked points and later needs additional points in the current use year. They will simply borrow the needed points from the future usage year (basically reaching into their other pocket so to speak!).
In order to Borrow points, a member must be making an immediate reservation that requires more points than are available in the current use year. A member may borrow up to 100% of their next year's point allotment. Just like with banking, once borrowed the points cannot be returned to their original use year, and if they are not used by the end of the current use year they will expire and be forfeit. It is possible for a member to have up to three times their annual point allotment available for reservations in a single use year. This is a strategy used by members who purchase a smaller point allotment, with the intention of manipulating points so they receive their desired vacation every third
year. This is also a common strategy used to take advantage of additional vacation options such as Disney Cruise Line reservations and the Disney Concierge Collection. Again, conversion to reservation points is not available to DVC members who purchase their interest via the resale market.
If you cancel a reservation that was made with banked or borrowed points, those points still remain in the current use year and will expire at the next anniversary unless used. Disney reserves the right to suspend banking and borrowing privileges if necessary to maintain the integrity of the reservation system and ensure that there is enough availability in a use year for the available points.
Cancelling a Disney Vacation Club Reservation:
If a member cancels a reservation made at a DVC resort more than thirty days prior to the reservation, those points are returned to the current use year. If a reservation is cancelled thirty days or less from the expected usage date those points are still returned to the current use year, but are now classified as Holding Points. Holding Account Points can only be used to make reservation requests within a sixty day window of the desired check in date. Also, Holding points cannot be banked.
Likewise, if a member cancels a reservation made for a non DVC resort or activity (remember that these points became Reservation Points), those points are returned to the current use year with limitations on their future use. Again, Reservation Points can only be used for reservations at non DVC resorts.
Transferring Points to Another Disney Vacation Club Member:
A member may choose to transfer some or all of their DVC points from a use year to another Disney Vacation Club member. For this to occur, both accounts must be in good financial standing, and the points being transferred must be from the current use year. Banked or borrowed points may not be transferred. Once the transfer is complete, the recipient may choose to bank them into a future use year, or may use them for a reservation. Members can only transfer or receive points once in a use year. Therefore, just like the banking policy- points cannot be moved back and forth!
Finally, Disney's policies restrict the commercial rental of DVC points or reservations. Because of this policy, members may not receive compensation for the transfer of points from their account. The member giving points is still responsible for the applicable maintenance fees and taxes.
Disney Vacation Club Maintenance Fees and Taxes:
At the beginning of each calendar year, DVC owners will receive a statement of Annual Dues for their share of the common expenses, reserves and ad valorem taxes at their Home Resort. Annual Dues are based on calendar years, not on Use Years so they are always considered to be due in January. Dues may be paid in full as a lump sum payment on or before January 15th. Due are considered to be late on February 15th, or on the check-in date if there is a reservation made for earlier in the year. Members may also choose to pay for their dues with a monthly payment plan. This option is only available as a direct debit from a US checking account. Member services can provide you with details about the monthly debit option. If a member does not maintain an account in good financial standing, Disney retains the right to restrict that members usage and may also cancel any reservations made from the account.
Disney Vacation Club Breakage Policy:
Disney considers the "Breakage Period" to be sixty days prior to a given use day. If a unit has not been reserved prior to the breakage period, Disney retains the right to rent that unit to non-members. Because of this, all members should attempt to make reservations as early as possible in order to receive the best chance for availability.
Contact Information for Disney Vacation Club Member Services:
All owners reservations for DVC Resorts are taken by Member Services. Current operating hours are Sunday through Saturday, 9:00am to 5:30pm EST. Member Services is closed on holidays.
Member Services Reservation Lines:
(800) 800-9800 United States, Puerto Rico, Virgin Islands and parts of Canada
(407) 566-3800 All Other Areas
Reservation requests and member correspondence can also be faxed to Member Services at (407) 938-4151
Reservation requests can be emailed to firstname.lastname@example.org
Telecommunications Device for the Deaf (TDD):
Hearing-impaired Club Members with access to a (TDD) Telecommunications Device for the Deaf (TDD) may use the following numbers.
(800) 800-9837 United States, Puerto Rico, Virgin Islands and part of Canada
(407) 566-3320 All Other Areas
Selling or Renting Your Disney Vacation Club Points
To sell your Disney Vacation Club ownership or to rent your DVC points without any type of upfront fee, please consider utilizing the services of the Progressive Real Estate Agency. PREA is a Florida licensed real estate broker that specializes in timeshare properties and that never charges any type of advance or upfront fee to sell or rent a timeshare. You can download a non-exclusive listing application for Disney Vacation Club owners below.