"Wyndham, for whatever reason, has chosen to make sure that there is no exit scenario for these clients whatsoever," said Finn. "I've done this because I feel bad that I have 100 clients that have paid me good money. … I just felt an obligation to go as far as I could." Finn is quoted as saying that when negotiations with Wyndham didn't result in his clients getting out of their contracts, he turned to attorneys general in seventeen states and to the Federal Trade Commission, accusing Wyndham of deceptive sales practices. He alleges that Wyndham sales representatives made sweeping promises to potential buyers during marketing pitches that were not included in the written contracts the customers eventually signed.
Wyndham Vacation Ownership, the Orlando-based time-share unit of Wyndham Worldwide, said it usually does not comment on legal matters but decided to issue a prepared statement in this instance:
"We are aware of a growing trend of unscrupulous businesses that exist for no other purpose than to prey upon and exploit timeshare owners with promises of financial gain in exchange for an upfront fee," said Adam Schwartz, chief communication officer for Wyndham Vacation Ownership. "Not unlike the recent proliferation of timeshare rental/resale and third-party transfer and relief companies now getting the attention of law enforcement agencies in Florida and elsewhere, these so-called advocacy groups specifically target timeshare owners facing economic challenges, collect their fees and leave their victims grossly misinformed with even greater financial hardship."