The article also tells the story of another consumer, Amy Hutt, who was scammed in an almost identical fashion when she tried to rent a condo in Bali. Ms. Hutt had reportedly purchased the "Carefree Rental Guarantee" insurance offered by the website, only to be told by a VRBO representative that the insurance does not cover phishing fraud.
The following quote may be eye opening for many readers....
"...Doesn’t VRBO bear some responsibility? I asked Carl Shepherd, the co-founder of HomeAway, which owns VRBO, about phishing in general and Rieben’s situation specifically. The company has had 352 secondary phishing incidents this year, only a fraction of which have directly affected its customers, he says. He added that customers who hold the site responsible for phishing attacks don’t understand how VRBO works..."
To read the article in its entirety, please click HERE.