A Grand Junction resident was allegedly taken in by a timeshare scam operating out of a Mazatlan development, the Boutique Resort La Jolla. A timeshare owner, Maria Molnar, reported that she purchased a timeshare interest at this resort with the understanding that her current timeshare would be taken over by La Jolla as a trade in on her new purchase. After signing contracts obligating her to the new timeshare purchase- her original ownership was allegedly never taken out of her name, forcing her to now pay two maintenance fees. Previous reports of sales issues at this resort have been reported on the website TimeshareForums.com. This type of sales tactic appears to be becoming more common with Mexican resorts, however, and is not just being reported at La Jolla- as the failure and closure of the timeshare reseller Holiday Group has left many developers without an outlet for these unwanted timeshares.
There is a government agency in Mexico which is tasked with assisting international consumers who are unhappy to products purchased from within Mexico. Procuraduría Federal del Consumidor, or PROFECO, is part of the administrative branch of the government of Mexico.
The Department of Conciliation Services to Foreign Residents (Departamento de Conciliacion a Residentes en el Extranjero C.A.R.E.) provides assistance towards solving disagreements between foreign or Mexican citizens living outside of Mexico that purchase any product or service from a legally established Mexican supplier and are not satisfied with their purchase. C.A.R.E. assists the parties by providing mediation between the parties.
PROFECO has created an information center for timeshare consumers at this LINK. You can also contact by mail to:
Procuraduría Federal del Consumidor,
Dirección General de Quejas y Conciliación,
Av. Jose Vasconcélos no. 208, 6º. Piso,
Col. Condesa. Del. Cuauhtémoc,
C.P. 06140, México, D.F.