... “They stated that my account had a balance of $526.82, which included a late fee of $25.00 and interest of $34.14,” Kristine, of Northbridge, Mass., told ConsumerAffairs.com. “I explained that this had all been paid except for the $100.00 check that was returned to me. They looked at the records on my account and said they did not receive five checks that I had in my bill pay account.” But Kristine said she called her bank and obtained copies of the five cancelled checks. Kristine said she was told it was too late, the unit was already in foreclosure. If Kristine has the cancelled checks, and there are no other issues, it seems strange that there is no way to stop the foreclosure, whose timing seems a little suspicious, to say the least. It doesn't appear that Kristine will get to the bottom of this without a lawyer...."
What many timeshare owners don't understand about vacation ownership programs is that when purchasing a non-deeded membership such as The Club from DRI, consumers don't always receive many of the common protections that are taken for granted with fee simple deeds. "Foreclosures" and "membership cancellations" can happen very quickly. A foreclosure process that would normally be expected to take months in traditional real estate can instead be simply a matter of clicks on a client service management program.
On a positive note for Diamond Resorts, there appear to be two employees who are both willing and able to assist DRI owners resolve any communication issues such as the example above:
Chief Experience Officer email@example.com
Executive Resolutions firstname.lastname@example.org
If you believe that you have been a victim of poor customer service with Diamond Resorts International, or that your timeshare ownership has been improperly foreclosed or cancelled, I would strongly urge you to take the time to attempt to contact either of these individuals and explain your situation to them. You may find that it is simply a matter of communicating with someone empowered by the company to actually assist you and resolve the problem.
A timeshare developer never intends to alienate or frustrate their clients (remember- most developers earn a management fee every time you pay your annual fees), but as with any large commercial business there can sometimes be a perceived disconnect between the individual consumer and the company's managers. Kudo's to Diamond Resorts for creating positions to try and