Buyers reported purchasing an end unit villa at the resort during pre-construction sales, but were later told that due to construction delays they were being switched to a different villa type. When they complained, they report being told that they could not cancel simply because of a personal preference for the villa that was originally sold to them.
The reporter states that he contacted Giles Beswick, a representative for Select Property which also operates under the name We Are Home. Mr. Beswick allegedly defended the company's right to switch the villa without the buyer's consent under a clause in the condominium's rules of occupation which allows for the resort management to switch the assigned unit in the event of a maintenance issue.
This type of disregard for consumers is unfortunately common for timeshare developers worldwide who routinely operate from the mindset that individual owners have no choice but to accept any changes that are force fed to them by the developer or resort management. This elitist attitude that individual consumers are powerless and do not have the financial capability to pursue expensive legal action is one of the most common complaints of unhappy timeshare owners both in Europe and the United States.
There are thousands of cases where the rules of occupation or even the vacation ownership products themselves were simply changed at the whim of the developer, regardless of the promises and good faith of what was originally sold. Many believe that the resale restrictions that were just put in place by the Disney Vacation Club is a perfect example of a timeshare developer making major changes to the ownership rules of the product from what was originally sold. What many timeshare and vacation club owners don't realize is that often the governing documents for the timeshare regime do in fact give the developer and/or management company the legal right to amend the rules and regulations as deeded necessary.
What the inflated egos of these developers fail to remember, is that it is precisely these individual consumers who actually pay all the bills with both their original purchase price payments as well as their annual dues. Changes that owners feel are detrimental will eventually cause more owners to sell or abandon their interests, hence weakening the overall health and stability of the timeshare regime in the future.
While in this case it does appear that in this case the consumer and reporter placed enough pressure through public exposure to force a refund from the developer, there are likely many other instances where individual timeshare owners have simply given up the fight and accepted what they were given- even though it may differ significantly from what they originally purchased. If this happens to you, don't just sit quietly. As in this case, if you make enough noise to be noticeable, the developer may eventually do what is right!